Self-service portal
Customers find their order with the order number and email, pick the items and a reason, and submit in under a minute.
Returns & exchanges for Shopify
Returns that keep the sale
Give customers a self-service portal to return or exchange in minutes, with no account and no emails back and forth. Your rules decide what is eligible, and every request becomes a native Shopify return.
- No customer login
- Native Shopify returns
- Works with any theme
Everything a smooth return needs
Exchanges first
Offer another size or color before a refund, so the revenue stays in your store.
Rules you control
Return windows, excluded products and tags, final-sale items and auto-approval. Set them once and they apply every time.
Native Shopify returns
Approved requests are created as Shopify returns, so inventory, refunds and reports stay in sync.
Custom items protected
Mark personalized or final-sale products as non-returnable so they are never offered in the portal.
Your store, your language
The portal lives on your own domain, inside your theme, in your customers' language.
How it works
- 1
Install and set your rules
Choose your return window, which products qualify, and whether requests are approved automatically.
- 2
Customers start returns on your store
Link the portal from your footer or order emails. Customers look up their order and choose a refund or exchange.
- 3
Approve and resolve in Shopify
Review requests in your admin. Refunds and exchanges run through Shopify's own returns flow.
Frequently asked questions
Do my customers need an account?
No. Customers look up their order with the order number and the email address they used at checkout.
Does it work with my theme?
Yes. The portal is served on your store domain through Shopify's app proxy and inherits your theme. No theme code is edited.
Are returns created in Shopify?
Yes. Easyback uses Shopify's Returns API, so every return shows up on the order with the correct inventory and refund records.
Can I review requests before they are approved?
Yes. Approve every request manually, or let your rules approve the ones that clearly qualify.
What data does Easyback store?
Only what is needed to process returns. Data is deleted when you uninstall the app. See our privacy policy for details.
Make returns your easiest workflow
Set up Easyback in minutes and give customers a return experience that brings them back.